Returns and Refund Policy

Returns and Refund Policy

            At Abiraame Jewellers we wish to ensure complete customer satisfaction with every single product we sell on our website.  However, we admit that there would be chances where you are not satisfied with the product and choose to return the order.  In that case we wish to let you know that the following conditions apply.

Cancellation of Orders:

            We accept cancellation or change of your orders within 7 days after receiving the item exceeding which we shall not take back the product.  There are no cancellation charges applicable for the same.  When multiple items are ordered you may cancel any single item or all items in the list.  The same can be done through an e-mail to enquiry@ajs.com.sg or by calling us @ +65 62965731 or messaging us @ +65 91669909.

When we shall not accept return of a product or cancellation of an order:

            We shall not accept the return of a product in the following cases.

·         If the product has been used after removal of our tag

·         If the product shows sign of wear and tear

·         If the product shows any signs of damage

·         If the product has been resized

·         If the product design has been changed other than what we have in our website

·         If you return the product without any prior information through phone calls or e-mail.

Refund Information:

            We ensure 100% refund of the amount after quality confirmation by our experienced quality assurance team and on verification that it is the same product that was sold by us.  After verification process is over, we shall let you know so that you can either choose to make another purchase or get the amount refunded to your bank account.  In case of making another purchase, our sales team will contact you and do the needful.  If you decide to get a refund then we shall get your bank details and arrange for the fund transfer of the amount spent on purchase of the product.